Support

Help with Kutla, published by Better Life With Apps. If your question is not answered here, write to us — the address is at the bottom of the page.

Getting started

Kutla keeps the special days of your country on one calendar and makes a post for each of them: an AI-drawn scene with your own photo and name, or your business logo, colours and contact line, placed on it.

Say whether the posts are for you or for a business, then add a photo and a name, or a logo, colours and a contact line.
Pick a day from the calendar, or open the reminder when it arrives.
Choose a style. The scene is generated then and there, and your details are placed on it.
Choose the size and a caption, check the post, and share it.

There is no signup step. An account is created for you when you install the app, so you can start straight away.

Common questions

Does the AI write my name or draw my logo?

No. The image model is asked for a scene without any text, letters, flags or logos. The headline, your name or business name, your logo, the contact line and the flag are placed on the scene by the app, on your phone.

Where do the dates come from?

Each day in the calendar carries its source, and the app shows it on the day’s screen. For Türkiye, religious days follow the calendar of the Presidency of Religious Affairs (Diyanet İşleri Başkanlığı). Religious dates are announced by that authority and can differ from other countries’ calendars.

Are the posts made in advance?

No. A post is generated when you open the day, from the calendar or from the reminder, so it takes a short while to appear. Nothing is generated for a day you never open.

What happens to the photo I add?

Only when you choose to put the people in your photo into the scene is the photo sent: it goes to OpenAI, which generates the image on our instructions and does not use it to train its models. If you keep your photo as it is, the app frames it on your phone and the photo is not uploaded. Only add photos of people who agree to it; for your child, that is you as the parent. The Privacy Policy explains the rest.

What do you keep, and for how long?

A photo you sent and the images made for you are deleted from our servers 30 days after the post was started. The choices behind each post, the name you gave for the captions and the captions themselves stay with your account until you delete your data. Your logo, your contact line and your finished posts never leave your phone. For reminders we store your country, time zone, the kind of posts you make and the days you muted, until you turn reminders off or delete your data.

Why can’t I add my photo on some days?

Days of remembrance, such as 10 November in Türkiye, get a quiet design in muted colours, without festive elements and without a personal photo.

Is the app in Turkish?

The app’s screens are in English for now. The headlines, captions and hashtags on a post are written in the language of the country you choose, so a post for Türkiye comes out in Turkish.

Reminders

When they come. Three days and one day before a day that applies to you, at most one a day, between 10:00 and 21:00 in your time zone.
No reminders arriving? Check that notifications for Kutla are allowed in your phone’s settings and that reminders are on in the app. A day you muted in the app sends no reminder. Reminders follow the country chosen in the app, not where your phone is.
Wrong day or wrong time? Check the country in the app and your phone’s time zone. If a date itself looks wrong, write to us and tell us which day and which country; each day’s screen shows the source its date comes from.

Plans, top-ups and refunds

Where you are billed. Plans and credit top-ups are sold and billed by the Apple App Store or Google Play, not by us. The price, the billing period and the renewal terms are shown on the purchase screen before you buy.
What a post costs. The app shows a post’s credit cost before you start it. If a post fails, its credits go back to your balance.
Cancelling. On iOS: Settings → your Apple Account → Subscriptions. On Android: Play Store → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal; you keep the plan until the period you paid for ends. Deleting the app or your account does not cancel it.
Refunds. Ask the store you paid. We do not hold your payment method and cannot refund you directly. We never see or store your card number. A refunded purchase’s credits are removed from your balance.
Restoring purchases. Your plan and credits belong to your account in the app, and reinstalling on the same phone normally reconnects you to it. If they are missing, use Restore purchases on the purchase screen while signed in to the same store account you bought with. If that does not bring them back, write to us with the store’s order number.

When a post fails or looks wrong

Check your connection and try again — scenes are drawn on our servers, so the app needs to reach them.
If you put the people in your photo into the scene, use a sharp, well-lit photo where every face is clearly visible.
Try another style. Output is probabilistic, so a second attempt with the same choices can give a noticeably better scene.
Results are not guaranteed to be accurate. Scenes are drawn by an AI image model and can come out differently each time; the people in your photo may not look exactly like themselves. Check the post, its headline, date and caption before you share it, and make sure everyone in the photo is happy for it to be posted.

Account and data

There is no signup. We do not ask for your email address, and there is no password to lose; an email address is only ever optional, in the feedback form, if you want a reply. Your account is created anonymously from your installation of the app.
Your posts are on your phone. Finished posts, your logo and the photos saved in the app are kept only on your device, so save or share what you want to keep before you change phones.
Deleting your account. In the app, open Settings → Your data → Delete my data and confirm. If you can no longer open the app, write to privacy@blwapps.com. The deletion page explains what is removed, what is kept and what to put in your email.
Your privacy rights. Access, correction, erasure, restriction, portability and objection — write to privacy@blwapps.com. The Privacy Policy has the detail.
Where your data is. On a server we rent from Hetzner in Helsinki, Finland, inside the EU.

Contact

Write to support@blwapps.com. To get a useful answer faster, include:

your device and its operating system version;
the app version, from the app’s settings screen;
what you expected to happen and what happened instead, with a screenshot if you can;
for a date or reminder problem, the day and the country chosen in the app;
for a purchase problem, the App Store or Google Play order number.

For privacy and deletion requests, write to privacy@blwapps.com instead.

Legal

The Privacy Policy and the Terms of Use apply to your use of Kutla.